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Terms of service

Effective Date: 2nd June 2025

Welcome to Senior Snouts (“Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website www.seniorsnouts.com and any products or services offered through it.

By accessing or using our site, placing an order, or subscribing to communications, you agree to these Terms. If you do not agree, please do not use the website.

 

 

1. Website Use & Eligibility

1.1 Age Requirement

You must be at least 18 years old or have parental/guardian consent to use this website or place orders.

1.2 Permitted Use

You agree not to:

  • Violate any laws or third-party rights

  • Use the site for fraudulent or unlawful activity

  • Interfere with website security or functionality

We reserve the right to suspend or block users who misuse the website.

 

 

2. Orders & Payments

2.1 Product Orders

All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.

2.2 Payment Methods

We accept major credit/debit cards via Shopify Payments and PayPal. All transactions are processed securely; we do not store full card details.

2.3 Pricing

Prices are shown in local currency where available and may change at any time without notice. Taxes and shipping fees will be applied at checkout, where applicable.

 

 

3. Shipping, Returns & Refunds

3.1 Shipping

We ship to selected countries including the United States, Australia, and Europe. Shipping timelines are estimates and may vary based on carrier performance.

3.2 Returns & Refunds

Please review our Refund Policy for eligibility criteria and procedures. We reserve the right to refuse returns that do not meet our conditions.

 

 

4. Product Information & Disclaimers

  • All product information is for general informational purposes and not medical advice.

  • While we aim for accuracy, we do not guarantee that all descriptions, pricing, or availability are current or error-free.

  • We reserve the right to modify or discontinue products without notice.

 

 

5. Intellectual Property

All content on the site—including text, images, logos, trademarks, designs, and product names—is the property of Senior Snouts or its licensors and is protected by intellectual property laws.

You may not:

  • Copy or distribute site content without permission

  • Use any Senior Snouts – or any of its sub brands – branding without express written consent

  • Use our content for commercial purposes without approval

 

 

6. Third-Party Services

Our site may include integrations with or links to third-party services, including:

  • Shopify (our ecommerce platform)

  • PayPal

  • Klaviyo (email/SMS marketing)

  • Meta (Facebook/Instagram Ads)

  • Google Analytics

We are not responsible for the content, policies, or practices of third-party websites.

 

7. Mobile/SMS

The Senior Snouts mobile message service (the "Service") is operated by Senior Snouts (“Senior Snouts”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Senior Snouts’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Senior Snouts through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Senior Snouts. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Snr Snouts or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Senior Snouts mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Snr Snouts or email contact@seniorsnouts.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

 

 

8. Limitation of Liability

To the fullest extent permitted by law, we disclaim all liability for:

  • Indirect or consequential damages

  • Product misuse or adverse reactions

  • Inaccuracies or outdated information on our site

We do not guarantee that our site will be secure, uninterrupted, or error-free.

 

 

9. Indemnification

You agree to indemnify and hold harmless Senior Snouts, its affiliates, employees, and partners from any claims or liabilities arising from:

  • Your misuse of the website or products

  • Your breach of these Terms

  • Any violation of law or third-party rights

 

 

10. Privacy & Data

Your use of the site is also governed by our Privacy Policy, which outlines how we collect, store, and protect your personal information.

 

 

11. Governing Law & Jurisdiction

These Terms are governed by the laws of laws of Victoria, Australia, without regard to conflict of law principles.

If a dispute arises, we encourage you to contact us first to resolve the issue. If necessary:

  • Disputes will be handled through mediation or arbitration before legal action

  • Any legal claims must be filed in the appropriate courts of laws of Melbourne, Victoria.

 

 

12. Updates to These Terms

We may modify these Terms at any time. Updates will be posted on this page with a new “Effective Date.” Continued use of the site indicates acceptance of the changes.

 

 

13. Contact Us

If you have questions or concerns about these Terms, please contact us:

Email: contact@seniorsnouts.com

Address: Level 4, 459 Church St, Richmond VIC, Australia